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Free shipping on all U.S. orders $500+
Premium Cigars, Unmatched Quality.
Where Tradition Meets Luxury.

Shipping policy

Thank you for choosing Smoke Hound Cigars!
We are committed to providing you with an exceptional shopping experience, and that includes fast and reliable shipping. Please review our shipping policy below to help guide your purchase.

Processing Time:

  • All orders will be processed within 1-3 business days of being placed.

  • Orders are processed Monday through Friday, excluding holidays.

  • Once your order has been processed, you will receive an email confirmation with tracking information.

Shipping Methods & Rates:

  • Standard Shipping: Estimated delivery time of 5-7 business days.

  • Expedited Shipping: Available for faster delivery (1-3 business days). Additional charges may apply.

  • International Shipping: Available to select countries. Shipping rates will be calculated at checkout based on the destination.

Please note: Shipping times may vary depending on your location, carrier delays, or other unforeseen circumstances.

Order Fulfillment:

  • Apparel and accessories (t-shirts, hoodies, tumblers) are printed on demand through our integration with SPOD.com. These items are typically fulfilled within 5-7 business days and shipped directly from the print facility.

  • Cigar orders are carefully packaged and shipped directly from our warehouse.

Shipping Charges:

  • Shipping charges are calculated at checkout based on your selected shipping method and location.

  • For orders over $100, standard shipping is free within the United States.

Order Tracking:

  • After your order ships, you will receive a tracking number via email.

  • If you don’t receive your tracking number or need assistance with tracking, please reach out to our customer service team at nicholas@smokehoundcigarsco.com.

Address Accuracy:

  • Please ensure the shipping address is entered correctly. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

  • If you realize there’s an error in your shipping address, please contact us as soon as possible at nicholas@smokehoundcigarsco.com. to make the necessary adjustments.

Damaged or Lost Shipments:

  • In the event that your order arrives damaged or is lost in transit, please notify us immediately. You can reach out to our customer support team at nicholas@smokehoundcigarsco.com for assistance in resolving the issue.

Returns & Exchanges:

  • Due to the nature of our products, cigars and other tobacco-related items are non-returnable.

  • We do, however, accept returns for non-perishable items (such as apparel and accessories) within 30 days of purchase, provided they are unused and in original condition.

Customer Support:

For any inquiries or concerns regarding your order, please contact us at:
Email: nicholas@smokehoundcigarsco.com
Phone: 1-312-436-2270

Thank you for supporting Smoke Hound Cigars. We appreciate your business and look forward to delivering your premium cigars and accessories soon!